Privacy policy

Privacy Policy

This Privacy Policy explains how Adventiva (“Adventiva,” “we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from shopadventiva.com (the “Site”), or otherwise communicate with us (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last Updated” date, and take any additional steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect—and have collected over the past 12 months—personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce our Terms of Service, and protect the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

Information We Collect Directly from You

Information you directly submit to us through the Services may include:

  • Basic contact details such as your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, and security questions.

  • Shopping information such as items you view, add to your cart, or add to your wishlist.

  • Customer support information including details you provide in communications with us (e.g., messages through the Services).

Some features of the Services may require you to provide certain information about yourself. You may choose not to provide this information, but doing so may prevent you from using or accessing certain features.

Information We Collect Through Cookies

We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies (“Cookies”).
Usage Data may include information about how you access and use our Site and your account, including device information, browser information, network connection details, IP address, and other data regarding your interaction with the Services.

Information We Obtain from Third Parties

We may also obtain information about you from third parties, including vendors and service providers who collect information on our behalf, such as:

  • Companies that support our Site and Services, including Shopify.

  • Payment processors that collect payment information (e.g., bank account, credit or debit card details, billing address) to process your payments and fulfill your orders.

  • Advertising and analytics partners that collect data through tracking technologies (e.g., pixels, SDKs, cookies, web beacons).

Any information obtained from third parties will be handled in accordance with this Privacy Policy. We are not responsible for the accuracy or practices of third parties. For more details, see Third Party Websites and Links below.

How We Use Your Personal Information

Providing Products and Services: We use your personal information to perform our contract with you, including processing payments, fulfilling orders, sending account or transaction-related notifications, managing your account, arranging shipping, and facilitating returns or exchanges.

Marketing and Advertising: We use your personal information for marketing and promotional purposes, including sending communications by email, text message, or postal mail, and showing advertisements for products or services that may interest you.

Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding fraudulent or malicious activity. Please keep your account credentials secure and contact us immediately if you believe your account has been compromised.

Communicating with You: We use your personal information to provide customer support, respond to inquiries, and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. For details on Cookies used through Shopify, see Shopify’s Cookie Policy.
We use Cookies to operate and improve our Site and Services, remember preferences, run analytics, and understand user behavior.
You can manage your browser settings to remove or block Cookies, but please note that doing so may affect your experience and some features may not function properly.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • Vendors and service providers (e.g., IT, payment processing, shipping, data analytics, customer support).

  • Business and marketing partners, including Shopify, to provide services and advertising.

  • Affiliates and related entities within our corporate group.

  • Legal or business circumstances, such as mergers, acquisitions, or compliance with legal obligations.

In the past 12 months, we have disclosed the following categories of personal information:

Category Recipients
Identifiers (e.g., contact details, account info) Vendors, business partners, affiliates
Commercial information (e.g., order details, support info) Vendors, business partners, affiliates
Internet/network activity (e.g., Usage Data) Vendors, analytics providers

We do not use or disclose sensitive personal information to infer characteristics about you.

User-Generated Content

If you post reviews or other content publicly through the Services, it will be accessible by anyone.
We are not responsible for the privacy or security of information you make public or how third parties may use it.

Third Party Websites and Links

Our Site may link to third-party websites or platforms. We are not responsible for their privacy or security practices. Please review their privacy policies before sharing any information.
Our inclusion of such links does not imply endorsement of their content or operators.

Children’s Data

Our Services are not intended for children. We do not knowingly collect personal information from individuals under 18.
If you believe your child has provided us with personal information, please contact us to request deletion.

Security and Retention

We use reasonable measures to protect your personal information, but no system is completely secure.
We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements.

Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information.

  • Receive a copy of your data or request its transfer to another party.

  • Restrict or object to processing.

  • Withdraw consent where applicable.

  • Opt out of marketing communications.

To exercise your rights, contact us using the information below.
We may verify your identity before processing requests. You may also designate an authorized agent to act on your behalf, provided proof of authorization is given.

We will not discriminate against you for exercising your rights.

Complaints

If you have concerns about how we handle your personal information, please contact us first.
Depending on your jurisdiction, you may also have the right to contact your local data protection authority if you are unsatisfied with our response.

International Users

We may transfer, store, and process your personal information outside your home country, including in the United States.
If your information is transferred out of Europe, we rely on recognized transfer mechanisms such as the European Commission’s Standard Contractual Clauses or equivalent safeguards.

Contact

If you have any questions about this Privacy Policy or our privacy practices, or if you wish to exercise your rights, please contact us at:
📧 info@shopadventiva.com